Terms of service

Terms of Service

1. Overview

These Terms of Service govern your use of the Modern Haven website and the purchase of products from us. By accessing or using our website, you agree to be bound by these terms.

2. Eligibility

To make a purchase, you must be at least 18 years old and capable of entering into a legally binding agreement.

3. Orders & Payments

  • All orders are subject to acceptance and product availability.
  • Prices are displayed in GBP (£) and include all applicable taxes — VAT is not charged to customers.
  • Payments are processed securely through trusted third-party providers. We do not store card details.

4. Shipping & Delivery

Orders are usually processed within 1–5 working days. Estimated delivery times are provided on our Shipping Policy page. We are not liable for delays caused by courier services or unforeseen circumstances.

5. Returns & Refunds

Please refer to our Returns Policy for detailed information about returns and refunds. You must follow the outlined procedure for your return to be accepted.

6. Product Information

We make every effort to display product descriptions, images, and specifications as accurately as possible. However, slight variations may occur due to supplier updates or screen displays.

7. Limitation of Liability

To the fullest extent permitted by law, Modern Haven shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our maximum liability shall not exceed the amount paid for the product.

8. Intellectual Property

All content on this website, including logos, images, text, and product designs, is the intellectual property of Modern Haven or its suppliers. Use without permission is strictly prohibited.

9. Governing Law

These Terms of Service are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the UK courts.

10. Contact

For questions regarding these Terms, please contact us:

Email: support@modernhaven.co.uk

Last updated: September 2025

Free Delivery

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Money-Back Guarantee

We offer a 30-day return policy, if you're not completely satisfied for any reason, you may return your item within 30 days for a full refund.

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