Privacy policy

1. Introduction

Modern Haven (“we”, “our”, “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your data when you shop with us.

2. Information We Collect

We may collect the following types of personal information when you use our website:

  • Identity & Contact details (name, email address, billing and shipping address, phone number)
  • Payment information (securely processed by third-party providers — we never store card details)
  • Order history and communications with our customer support team
  • Technical data (IP address, browser type, device information, cookies)

3. How We Use Your Information

Your information is used to:

  • Process and deliver your orders
  • Provide customer support and respond to enquiries
  • Improve our website, products, and services
  • Send important order updates and service-related messages
  • With your consent, send promotional emails about offers and new products

4. Sharing Your Information

We only share your personal data with trusted service providers such as payment processors, logistics companies, and IT service providers, strictly for the purpose of fulfilling your order. We do not sell or rent your personal information to third parties.

5. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes described in this policy, including legal, accounting, or reporting requirements.

6. Security of Your Data

We use industry-standard security measures, including SSL encryption, to protect your personal data. While we take all reasonable precautions, no system is 100% secure, and we cannot guarantee absolute protection.

7. Cookies

Our website uses cookies to improve functionality, analyse website traffic, and personalise your shopping experience. You can control cookie preferences in your browser settings.

8. Your Rights (UK & EU Customers)

You have the right to:

  • Access the personal data we hold about you
  • Request corrections to inaccurate or incomplete information
  • Request deletion of your personal data (“right to be forgotten”)
  • Withdraw consent to marketing communications at any time
  • Lodge a complaint with the ICO (Information Commissioner’s Office) if you believe your data has been misused

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Updates will be published on this page with the “last updated” date.

10. Contact Us

For any questions regarding this Privacy Policy or to exercise your data rights, please contact us at:

Email: support@modernhaven.co.uk

Last updated: September 2025

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